I still believe that ringing up someone and talking to an actual person over the phone is the best means of remote communication. Nowadays, with cellular and internet technology, there are more ways to reach out to someone without the hassle of leaving your seat. Unfortunately, for some people, they lost the ability to actually talk on the phone. Perhaps, its because they relied heavily on text messaging. The telephone is not an intimidating device but there are proper procedures that one must abide to when using it for the sake of clarity. Here in the Philippines, I often encounter these people who sound like they've just used the phone for the first time and I'm often frustrated by it.

Just a few minutes ago at work, I was on the phone with someone from the local tax office. After I picked up the phone and introduced myself, the person on the other line quickly asked me a question about our taxes without introducing herself or at least giving me some kind of background as to her inquiry. I have to do some probing before I was able to gather that she works for the government and that her name was Tina. I must admit I was a little annoyed by her lack of professionalism, the fact that she sounded unsure over the phone and the sensitivity of her concerns in a country that has plenty of scam artists.

So here's a quick list of how to conduct yourself over the phone during business calls for those who doesn't know how to use a telephone and for those who haven't heard of this primitive device:

1. When you call someone, please acknowledge when the other person answered by greeting them with a simple hello or good day. A little politeness can go a long way.

2. Introduce yourself properly. Give your name and the company you represent if you represent any. Also, its rude to ask someone their name without telling yours.

3. I mentioned that a little politeness goes a long way so be polite throughout the entire conversation.

4. Collect your thoughts and information before you call so that you won't sound like some idiot over the phone. There are plenty of phishing scams here, if you represent a legit business, act the part.

5. Give clear and concise details. Don't waste people's time...it's our "precious".

6. Don't just hang up, end your call with a good bye and thank you.

Always be clear, direct and polite. The telephone is the most personal and practical way of talking to someone (aside from actually talking to someone in person). Use it intelligently and make each phone call a good experience for yourself and for the other person.